Claim Submission: Claims are submitted on a daily basis. They are reviewed by at least two billers prior to submission. Clearinghouse reports are reviewed daily to ensure receipt by payers and primary rejections corrected and resubmitted on at most a weekly basis.

Claims Auditing: Claims are reviewed by two billers for accuracy and to ensure all required documentation is present. Documentation is reviewed periodically to ensure visit level accuracy.

Appeals: Appeals are generated as soon as denials are received from the payers and are tracked to ensure the claim is not "lost." Second and third level appeals are utilized when applicable.

Patient Statements: Patient statements are generated on a weekly basis.

Patient Collections:  FHIG acts as a collection agency, sending balance letters and making patient balance collection demands.

Practice Management Consultation: FHIG will evaluate your practice's work flow and generate action plans to improve productivity.

Contract Negotiations: FHIG will work with you to renegotiate contracts to request fee schedule increases.

Communication: Our billers are available 24-7 to answer questions. Reports are generated weekly, monthly, quarterly, or yearly based on client's preference.

Transparency: All reports viewed by FHIG are viewable by the client and actions on claims are recorded within clients electronic medical record

95% of claims collected within 60 days of submission: With claims submitted on a daily basis and appeals submitted as they are received, FHIG collects 97% of claims within 90 days of submission.

All appeal channels utilized:  50% of the healthcare community do not pursue even first level appeals and even fewer pursue any further appeals. FHIG will pursue every level of appeal before presenting a claim as a write-off.

Patient collections without Collection Agency fees: FHIG makes every effort to collect a balance before submitting it to an outside agency. Most collection agencies take 50% of payment collected.